What is Google Play Music? It is a music player and streaming app that has more than 35 million songs available. With a monthly subscription, you have access to everything on there and also enjoy a YouTube Red membership. If you are not interested in streaming services, this app performs very well as a music player.
However, just like with any app, Google Play Music can have its issues. Here are the most common problems among the users of this app and the potential solutions.
Many users have duplicate tracks saved on their Play Music app. This happens a lot when music is synced from iTunes.
Potential solutions: unfortunately, there is no way for Google Play Music to identify and erase duplicate tracks. The only solution to this issue is to erase the whole collection and upload it again.
You might have received an error message telling you that your card is not eligible, your payment cannot be processed or has been declined. This may happen when you are renewing your subscription or setting it up for the first time.
Potential solutions: try to remove and re-add the payment method. Confirm that the card information is accurate.
Restart the app along with Play Store. Go to Settings > Applications > Google Play Store > Force Stop. Also click on Storage > Clear Cache > Clear Data.
Tracks Not Available on Phone but Are on Web Player
Songs on the web player may not appear on your phone.
Potential solution: this can be easily fixed. Go to Settings > Application Manager or Apps > Google Play Music > Storage > Clear Cache. This option, for some devices, is found under “Storage and USB”. Once you are done, restart your phone then go to the Play Music app.
Songs Not Uploading
You may be having difficulties uploading music from your collection to the Music Manager.
Potential solutions: confirm that the music is in a supported format.
Check to see if the library is full. It has a capacity of 50,000 songs.
If you are being asked to sign in to Chrome and you are already signed in, log out and log back in.
Downloaded Stations Not Playing
When the device is set to “play downloaded music only”, downloaded stations may stop playing.
Potential solutions: see if you have turned on “stream only on Wi-Fi” and allow for streaming on mobile data.
Try submitting a bug report. This helps sometimes.
Unable to Log in Due to 2-Factor Authentication
When you enable a 2-factor authentication, you may encounter issues while logging into the Music Manager.
Potential Solutions: choose “try another way to log in”. This way, you will have the option of getting a verification code.
Make sure that your credit card information is added to your Google account.
You Have to Wait for an Official Update
Some issues cannot be fixed using generic tactics so you have to wait for Google Play Music to release an official update.